Privacy Policy
At Virgin Casino, we are committed to maintaining your trust by protecting personal data and complying with applicable laws and regulations.
What Information Do We Collect?
We collect information you provide when creating an account or using our services, including:
- Contact details (name, address, email)
- Financial information (payment methods, transaction history)
- Gaming activity and preferences
How Is Your Data Used?
Your data is used to:
- Manage your account and provide access to our services
- Process transactions and handle payments
- Personalize marketing offers and improve gaming experience
- Comply with regulatory requirements and prevent fraudulent activities
Who Has Access To Your Data?
We share your data with:
- Regulated authorities (e.g. UK Gambling Commission) for compliance purposes
- Service providers (payment processors, game developers) to facilitate transactions or provide services
- Affiliated companies within the Gamesys Operations Limited group to improve our services
How Do We Protect Your Data?
To safeguard your information, we implement:
- Encryption protocols to secure data in transit and at rest
- Secure servers with restricted access controls
- Regular software updates and security audits to prevent unauthorized access
What Rights Do You Have?
As a Virgin Casino user, you have the right to:
- Access and review your personal data upon request
- Rectify or erase any inaccurate or irrelevant information
- Request data portability in a machine-readable format
- Object to processing for direct marketing purposes
How Long Is Your Data Stored For?
We retain your data for as long as necessary to:
- Fulfill regulatory requirements (e.g. auditing and accounting)
- Provide ongoing support and services
- Maintain secure records of transactions and gaming activity
